A. Mikkelsen VMware ESX scripts, commands, tools and other nice to know things that will make your virtualization days easier!!!!

Saturday, March 21, 2009

Problems uninstalling VMware Tools

To night I had problems with uninstalling VMware Tools in a VM after updating to the latest ESX release.

The uninstaller kept asking me to insert the “VMWare Tools” disk and click OK”.
In the popup window there is pull-down field labeled “Use Source” and in this field is the number one (“1”).

If I tried to browse to the the “VMware Tools.msi” it returns an error: “The file ‘X:\VMware Tools.msi’ is not a valid installation package for the product VMware Tools…”

The solution I used to get around this problem was simply:

  1. Open the registry
  2. Locate “[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\8E24D35BB278E034284D0860A513CF1E” and delete it.
    (If you don’t want to delete it, just rename it or make a backup first)
  3. Run the VMware Tools installation again.

And wola it nor works 🙂


  1. Thanks! This didn’t work for me, but I just searched for tools.msi in the registry and found a similar key under HKEY_CLASSES_ROOT. The product ID was different, but the source was tools.msi and the package name was VMWare tools, so I deleted it. Tools uninstalled cleanly after that.

    Comment by johnny — Thursday, July 2, 2009 @ 22:38 pm

  2. Hi, Johnny
    Thanks for your update.

    Comment by A. Mikkelsen — Tuesday, July 7, 2009 @ 13:30 pm

  3. I found the same key on different path … removed it . worked fine…

    Comment by Aman — Friday, December 9, 2011 @ 23:13 pm

  4. Under Vmware 5.0+ look for VMware Tools64.msi or VMware Tools.msi.

    At least on 64 bit the file “VMware Tools64.msi” was the winner in registry. 😉

    Comment by SzosszeNET — Sunday, March 18, 2012 @ 18:07 pm

  5. Thanks for sharing.

    A. Mikkelsen

    Comment by A. Mikkelsen — Monday, March 19, 2012 @ 10:55 am

  6. bacouse entry vary over versions the best solution is to do a search in the registry for the installer.
    1. regedit
    2. search for “VMware Tools64.msi”
    3. delete the complete key
    4. install the tools again – it will work now – even if the installer sometime is hanging.

    Comment by Thomas — Wednesday, July 15, 2020 @ 12:04 pm

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